Cannot access logs from the JMWE logs page

Incident Report for JMWE Cloud

Resolved

The issue is now resolved.
Posted Mar 07, 2019 - 11:09 EST

Identified

Our logging infrastructure provider is still working on a fix.
In the meantime, if you need to access your JMWE logs for troubleshooting purposes, please raise a support request at https://innovalog.atlassian.net/servicedesk/customer/portal/10 and we will assist you.
Posted Mar 07, 2019 - 06:38 EST

Investigating

Our logging infrastructure provider is currently experiencing some technical difficulties, resulting in random failures when access logs from the JMWE logs page.
We are working with them to resolve the issue.
Posted Mar 06, 2019 - 10:55 EST
This incident affected: JMWE for JIRA Cloud.
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