Elevated errors while calling Jira's REST APIs, resulting in post-function failures

Incident Report for Innovalog

Resolved

Atlassian has identified a faulty server as the cause of these errors. The faulty hardware has been removed from their load balancer and everything should be back to normal.

Posted Apr 04, 2019 - 05:03 CEST

Identified

Atlassian has identified the issue and is currently working on a resolution. They are tracking the problem as https://jira.atlassian.com/browse/JRACLOUD-71832 and https://jira.atlassian.com/browse/JRACLOUD-70291.

Posted Apr 03, 2019 - 17:40 CEST

Investigating

Since Monday, April 1 at 12:30pm UTC, we are seeing a much-elevated number of connection errors to the Jira REST API, resulting in post-function failures.
We are currently investigating this with Atlassian.

Posted Apr 02, 2019 - 21:34 CEST

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